Client privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information of our clients. This document, which we update from time to time, describes how we use and process client personal information. It also tells you how you can contact us if you have questions about client personal information.
TRAVELBUDDYTHAILAND.COM we are offers services for convenient support all about trips in Thailand such as car hire with private driver, travel buddy or companion services and essential travel gear for vacations or holiday in Thailand through its own websites and mobile apps (coming soon).
What kind of personal information does TRAVELBUDDYTHAILAND.COM use?
When you make a booking or request a quote, you will be asked for the relevant pieces of information required to fulfil the hire services requested, this may include main drivers name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving license information and payment information.
To make it easier to manage client reservations, can register a new account. This allows saving client personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you do not make a reservation, we may collect certain information, such as client IP address, which browser you’re using, and information about client computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies client mobile device, device-specific settings and characteristics and latitude/longitude details. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an application description and the category it belongs to. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.
We may also receive information about you when you use certain social media services.
Why does TRAVELBUDDYTHAILAND.COM collect, use and share client personal details?
Reservations: First and foremost, we use client personal information to complete and administer client hire services booking and forward required details to the hire services provider.
Customer service: We provide international customer service upon client convenient to contact by any international messenger or social applications. Sharing client details with our customer service staff allows us to respond when you have question or even wondering on something in your plan including helping you find appropriate hires and responding to queries related to client reservation.
Customer reviews: We may use client contact information to invite you to answer a short questionnaire regarding client hire services. The survey results will be used to help us better understand and improve our hire services partners provide to all our customers.
Marketing activities: We also use client information for marketing activities, as permitted by law. For example:
You may choose to subscribe to our Special Offers service in order to receive e-mails notifying you of any promotions or new services we are offering. You can opt out of this service at any time by clicking on the unsubscribe link in any e-mails we send to you.
Based on the information you share with us, individualized offers may be shown to you on the TRAVELBUDDYTHAILAND.COM website, in mobile apps or on third-party websites, including social media sites.
When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in touch by email, by phone or by texting you depending on the contact information you share with us. There could be a number of reasons for this:
• We may need to respond to and handle requests you have made.
• If you have not finalized a reservation online, we may email you a reminder to continue with client reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the hire services again or fill in all the reservation details from scratch.
• When you use our services, we may send you a questionnaire or invite you to provide a review about client experience with TRAVELBUDDYTHAILAND.com.
• We may also send you other material related to client reservation, such as how to contact TRAVELBUDDYTHAILAND.COM and hire services supplier if you need assistance, or a summary of previous reservations you made through TRAVELBUDDYTHAILAND.com.
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with client consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does TRAVELBUDDYTHAILAND.COM share client data with third parties?
In certain circumstances, we may share client personal data with third parties.
The hire services you booked: In order to complete client reservation, we need to transfer relevant booking details to the hire services provider you have booked with. This may include information such as client name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving license information, payment information and any preferences you specified when making a booking.
Third-party service providers: We may use third-party service providers to process client personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the provider of the hire services you booked with us, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market services on other platforms, or involve third-party providers for analytical purposes. The third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use client personal information for any purposes other than those specified above.
Our business partners: We work with partner local company in Thailand to distribute the hire services listed on our website and mobile apps. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, in order to manage client reservation, so that they can address queries related to client reservation and for marketing purposes. In this context, client information is governed by the privacy policies of these business partners.
Competent authorities: We may share client personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose client personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
How does TRAVELBUDDYTHAILAND.COM make use of mobile devices?
We have free apps for a variety of mobile devices. These apps collect and process client personal details in much the same way as our website does – and they also allow you to use location services to find local hire service.
What security procedures does TRAVELBUDDYTHAILAND.COM put in place to safeguard client personal information?
In accordance with Thailand data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
How can you control marketing emails?
Upon completion of a quote or hire services booking we provide options to opt out of marketing and sales emails, if you have remained opted in, we hope you enjoy receiving our emails, but if you would prefer not to be kept up-to-date with our special offers, you can opt out, or unsubscribe, from marketing communications at any time using the ‘Unsubscribe’ link in each newsletter.
How can you control the personal information you have given to TRAVELBUDDYTHAILAND.com?
You always have the right to review the personal data you have stored with us. You can request client personal data; to the extent we have retained such information, by emailing us at: support@TRAVELBUDDYTHAILAND.com. Please state ‘request personal information’ in the subject line of client email.
If client personal information is incorrect, we will change it upon client request. You can also ask us to remove client personal information from our database by sending us an email to the email address set out above.